Returns Policy

At FUHENG YICHANG TRADING COMPANY LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to offer a return service under the following conditions:

1. Return Eligibility

To be eligible for a return, the following criteria must be met:

• The item(s) must be unused, unworn, and in the same condition as when you received them.
• The item(s) must be returned within 14 days from the date of delivery.
• The original packaging (including tags, bags, and boxes) must be intact and included with the return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Lingerie, swimwear, and accessories.
• Any items that have been worn, washed, or damaged after delivery.
• Sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

• Contact us at [email protected] to request a return authorization. Please include your order number and the reason for your return.
• Once your return is approved, we will provide you with further instructions and a return shipping label if applicable.
• Pack the items securely and include all original tags, packaging, and any accessories that came with the item.

4. Return Shipping Costs

Unless the return is due to an error on our part (e.g., incorrect or damaged items), customers will be responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure that your return reaches us safely.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you via email regarding the status of your refund. If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please note that it may take up to 14 business days for the refund to appear in your account, depending on your payment provider.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7-10 days of receiving your order. We will work with you to resolve the issue, either by issuing a refund or sending a replacement.

8. Customer Support

If you have any questions regarding our Returns Policy or need assistance with a return, please don’t hesitate to contact us at [email protected].

This Returns Policy is designed to make your shopping experience as smooth as possible. Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED!